Terms & Conditions Star 8 Malaysia – Your Rights and Responsibilities as a Member of Our Platform

These Terms & Conditions ("Agreement") take effect as soon as you complete the registration process at Star 8 or use any services offered by our platform. Acceptance of this agreement is deemed to occur automatically when you:

• Registering a new account on the Star 8
• Log in to your existing account
• Making any deposit or wager
• Using any feature or service on Star 8

Star 8 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. The latest version will always be available on our website. It is your responsibility to review these Terms & Conditions periodically. Continued use of our platform following any amendments constitutes acceptance of the revised terms.

To register and use the Star 8, you must meet all of the following eligibility requirements at all times:

2.1 Age Requirement

You must be at least 21 years on the date of registration. Star 8 takes its responsibility seriously to ensure no underage individuals access our platform. We reserve the right to request age verification documents at any time, including a national identity card (MyKad), passport or other valid official document.

2.2 One Account Per Individual

Each individual is only permitted to hold one (1) account at Star 8. Opening multiple accounts using different names, email addresses, phone numbers, IP addresses, or financial information is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

2.3 Personal Use Only

Account Star 8 is for your personal use only. You may not open an account on behalf of another person, allow others to use your account, or use your account for commercial or business purposes.

When registering an account Star 8, you are required to provide truthful, accurate and complete information. The required information includes:

• Full name as per official identification document
• Valid national identity card (MyKad) or passport number
• An active email address that belongs to you
• An active Malaysian mobile number
• Actual date of birth
• A strong password (minimum 8 characters combining uppercase letters, lowercase letters and numbers)

3.1 Identity Verification (KYC)

As part of the Know Your Customer (KYC) process, Star 8 reserves the right to request identity verification documents before processing your first withdrawal or when suspicious activity is detected on your account. This process typically requires a copy of your MyKad or passport, along with proof of current address (a utility bill or bank statement no older than 3 months).

3.2 Password Security

You are fully responsible for keeping your account password confidential Star 8 yours. Never share your password with anyone, including star 8 staff Star 8 — we will never ask for your password. If you suspect your account has been accessed without authorisation, contact us immediately via 24/7 customer support.

Platform Star 8 supports a variety of deposit methods popular in Malaysia. All deposits must be from legitimate sources and in the registered member's name only — Star 8 does not accept deposits from third parties.

All deposit amounts are stated in Malaysian Ringgit (RM). Star 8 does not charge any processing fees for deposits; however, your payment provider may impose their own charges beyond our control.

Account withdrawal Star 8 subject to the following conditions, which are designed to protect your financial security:

• The minimum withdrawal amount is RM 50 per transaction
• Withdrawals may only be made to the same payment method used for your deposit (unless specifically approved by the star 8 finance team)
• The withdrawal recipient name must match the name on the account Star 8 your
• KYC verification must be completed before your first withdrawal is processed
• The daily withdrawal limit for standard members is RM 50,000 — VIP members enjoy higher limits depending on their VIP tier

5.1 Processing Time

Bronze, Silver and standard members: withdrawals are processed within 30 minutes to 2 hours, Monday to Friday (9am – 10pm). Requests received outside operating hours will be processed the following day. Gold and Platinum members Star 8 enjoy faster withdrawal processing.

5.2 Withdrawal Requirements After Bonus

If your account has a bonus balance that has not yet met the wagering requirement, withdrawals may be subject to certain limits. Full details are provided in the Bonus & Promotions section below.

All bonuses and promotions offered by Star 8 subject to the specific terms stated in each offer. General terms applicable to all bonuses:

• Each member is eligible to receive each type of bonus once only unless otherwise stated
• Bonuses cannot be converted to cash without fulfilling the stipulated wagering requirements
• Wagering requirement refers to the number of times you must wager the bonus amount before a withdrawal is permitted
• Bonuses will expire 30 days from the date of credit if wagering requirements are not met
• Misuse of bonuses, including identified low-risk betting strategies, may result in bonus cancellation
• Star 8 reserves the right to withdraw any bonus at our sole discretion if there are indications of abuse

All casino games available on the Star 8 — including baccarat, poker, roulette, blackjack, dragon tiger, slots, and Live Casino — are conducted in accordance with internationally recognised industry-standard game rules.

7.1 Game Integrity

All games Star 8 uses a random number generator (RNG) that has received independent certification. This ensures every game outcome is entirely random and cannot be influenced by any party — including the operator Star 8 yourself.

7.2 Technical Disruptions

Should a game be interrupted due to a technical issue or loss of internet connection, Star 8 will endeavour to restore the game session to its last state before the interruption. If restoration is not possible, any affected bets will be returned to the relevant member's account balance within 24 hours.

7.3 Final Decision

The outcome of all games recorded by the server Star 8 is final. In the event of any discrepancy between what is displayed on your screen and our server records, the server records shall prevail.

Sports Betting section Star 8 covers a wide range of popular sports in Malaysia, including football (Malaysia Super League, EPL, UCL), badminton (BWF World Tour, Thomas Cup, All England), e-sports, and more. Specific Sports Betting terms are as follows:

• Odds displayed are those at the time the bet is placed — odds are not guaranteed to remain the same until the start of the match
• If a match is postponed by more than 48 hours from its originally scheduled time, all bets on that match will be voided and funds returned
• For matches abandoned after commencement, results will be determined in accordance with the market settlement policy set by Star 8
• In-play (live betting) bets cannot be cancelled once confirmed by the system
• In the event of a technical failure during a live match that affects the ability Star 8 to update odds accurately, we reserve the right to suspend the relevant markets until the issue is resolved

The following behaviours are strictly prohibited on the Star 8. Violation of any of these prohibitions may result in immediate account closure, forfeiture of all balances, and legal action where appropriate:

• Opening or operating multiple accounts (multi-accounting)
• Money laundering or using the platform for any illegal activity
• Use of bots, automated systems, or artificial intelligence to assist with betting
• Manipulating game outcomes through any technical or non-technical means
• Credit card fraud or use of stolen payment information
• Filing unjustified chargebacks against valid deposits
• Spreading false information about Star 8 that damages the reputation of the platform
• Harassing or threatening staff or other members Star 8
• Colluding with other players, particularly in poker games

Star 8 reserves the right to close, suspend or restrict any account without prior notice in the event of a breach of these Terms & Conditions. In addition, you may choose to close your own account at any time for the following reasons:

10.1 Closure by Member

If you wish to close your account Star 8 voluntarily, contact our customer support team via live chat or email. Before closure, ensure all pending withdrawals have been processed. Valid balances will be returned within 5 business days.

10.2 Self-Exclusion

If you feel that your gambling activity requires stricter controls, Star 8 offers self-exclusion options for 30 days, 90 days, 180 days, or permanently. During the self-exclusion period, you will be unable to access or reopen your account. Further information is available on the Responsible Gaming ours.

To the extent permitted by applicable law, Star 8 is not liable for:

• Any financial losses incurred as a result of using the platform, including losses from gambling activities
• Service disruptions due to scheduled maintenance, cyberattacks, or natural disasters
• Damage to your device resulting from downloading or using the software Star 8
• Acts or omissions of third-party payment providers
• Losses resulting from security vulnerabilities caused by your own negligence

Maximum liability amount Star 8 to any member under any circumstances is limited to the net deposit amount made by that member within the 30 days preceding the claim.

This agreement is governed by and interpreted in accordance with the laws applicable in the jurisdiction where Star 8 is registered and operates. Any disputes arising in connection with these Terms & Conditions shall be resolved through the following process:

1. First Level: Contact our customer support team Star 8 via live chat or email. We are committed to responding to all complaints within 48 hours and resolving them within 7 working days.
2. Second Stage: If a dispute cannot be resolved at the customer support level, the case will be escalated to the senior management team Star 8 for review within 14 days.
3. Tier Three: Should a dispute remain unresolved, both parties agree to settle it through binding arbitration.

By using the platform Star 8, you confirm that you have read, understood and agree to be bound by all Terms & Conditions set out in this document. Thank you for choosing Star 8 as your preferred digital entertainment platform.