Your privacy is not merely a legal obligation to us — it is a moral responsibility we take seriously every day. This document transparently explains how Star 8 collects, uses, stores, and protects your personal information.
This Privacy Policy describes the privacy practices of Star 8 and subject to Malaysia's Personal Data Protection Act 2010 (PDPA). By using the platform Star 8, you agree to the collection and use of your information as described in this document.
Star 8 ("we", "our platform") takes the responsibility of protecting members' personal data seriously. We understand that your trust is our most valuable asset — and that trust can only be maintained through complete transparency about how we handle your information.
This Privacy Policy applies to all services offered by Star 8, including the online casino platform, Sports Betting section (football, badminton, e-sports, and more), VIP Rewards programme, mobile application, and all our communication channels. This Policy also applies to all visitors to our website, even if they have not registered as members.
If you have any questions about this Privacy Policy, you may contact our Data Protection Officer Star 8 via email at privacy@star8.bid or through our 24/7 customer support.
Star 8 collects various types of personal information when you register, use the platform, or communicate with us. Below is a full breakdown of the data we collect and the purposes for which it is collected:
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Identity verification (KYC), legal compliance |
| Contact Information | Email address, mobile number, residential address | Account communications, notifications, customer support |
| Financial Information | Bank account number, e-wallet details (TNG, GrabPay, Boost, DuitNow) | Processing deposits and withdrawals |
| Security Information | Password (encrypted), security questions | Account protection and verification |
| Communications | Support chat records, emails, complaints | Issue resolution and service improvement |
When you browse or use the Star 8, our systems automatically record certain technical information for security purposes and to improve your user experience:
Star 8 only uses your personal data for legitimate and reasonable purposes. We do not use your data for purposes not stated without obtaining fresh consent from you:
Important Note: Star 8 never uses your personal data to make fully automated decisions that negatively affect you without human review. If any decision impacts your account, you have the right to request a manual review.
Star 8 does not sell your personal data to anyone. However, there are limited situations where we need to share your data with trusted third parties for platform operational purposes:
We share only the necessary data with the following operational partners, all of whom are bound by strict confidentiality agreements:
Star 8 may be required to disclose your personal data to the relevant authorities if mandated by Malaysian law, court order, or official investigation by a law enforcement agency. In such situations, we will notify you where permitted to do so.
All third parties that receive data from Star 8 are required to uphold data protection standards as stringent as our own privacy policy. We conduct regular compliance reviews of all our third-party partners.
Platform Star 8 uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
| Types of Cookies | Features | Duration |
|---|---|---|
| Essential Cookies | Login session verification, account security, core platform functionality | Session only |
| Preference Cookies | Storing language settings, display layout, and game preferences | 30 days |
| Analytics Cookies | Understanding how users interact with the platform for improvement purposes | 90 days |
| Security Cookies | Detection of suspicious activity and protection against fraud | 7 days |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform Star 8. Analytics and preference cookies can be disabled without affecting core functionality.
Star 8 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
While we implement industry-leading security measures, no system is 100% impenetrable. In the event of a data breach involving your personal information, Star 8 will notify you within 72 hours of becoming aware of the incident, in line with industry best practices.
Star 8 does not retain your personal data longer than necessary for the purposes outlined in this Privacy Policy or as required by applicable law:
Upon expiry of the applicable retention period, your personal data will be securely deleted or fully anonymised so that it can no longer be associated with your identity.
As a member of Star 8 based in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) and our policy:
To exercise any of the rights above, please contact the Data Protection Officer Star 8 at privacy@star8.bid. We will respond within 14 business days and may require identity verification before processing your request.
Platform Star 8 is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.
Should we discover that personal data of a minor has been collected inadvertently, we will take immediate action to delete that data and close the associated account. If you find or suspect that a minor has registered on our platform, please notify us immediately via privacy@star8.bid.
Parents and guardians are advised to monitor their children's online activity and use appropriate parental control software to prevent unauthorised access to gambling platforms such as Star 8.
Star 8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. When we make material changes:
Continued use of the platform Star 8 after the effective date of any amendment will be considered acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Star 8 handling your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 48 working hours. For complaints requiring further investigation, we will inform you of a realistic resolution timeframe and provide regular updates until the matter is resolved.
By using the Star 8, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described. Thank you for trusting Star 8 as your preferred digital entertainment platform in Malaysia.
Over 200,000 Malaysian members have trusted Star 8 not only for the best gaming experience, but also for our unwavering commitment to protecting their personal data. Now it's your turn.